FitKit subscriptions renew automatically every 30 days, the same way most subscription services work, and keep renewing until you cancel them.

How do I cancel my subscription?

You can cancel any time so you're not charged next cycle:

1. Open your Profile
2. Tap Manage Subscription
3. Open your active subscription and scroll to the bottom
4. Tap the cancellation link

I don't see a cancel link, where is it?

On the exact day your subscription renews, the cancel link is briefly unavailable while the renewal is being processed. It reappears once renewal is complete, so please check again the following day.

I was charged but meant to cancel, can I get a refund?

Yes. If you forgot to cancel or weren't aware of the automatic renewal, you can request one refund. Please note that 30% of the amount is retained and 70% is returned.

Instead of a cash refund, you can also choose to receive 55 credits that never expire, which you can use whenever you like.

To request a refund, email us at info@fitkit.app with:

• the name on the card used for the payment
• the date of the transaction
• the email you use to log in to FitKit

We'll process it as quickly as possible.

I couldn't use a class I booked (the venue was closed). Can I get my credits back?

Yes, contact us at info@fitkit.app with your account email and the booking details, and we'll return the credits to your profile.