FitKit subscriptions renew automatically every 30 days, the same way most subscription services work, and keep renewing until you cancel them.

How do I cancel my subscription?

You can cancel any time, so you are not charged for the next cycle.

1. Open your Profile.
2. Tap Manage Subscription.
3. Open your active subscription and scroll to the bottom.
4. Tap the cancellation link.

I do not see a cancel link, where is it?

On the exact day your subscription renews, the cancel link is briefly unavailable while the renewal is being processed. It reappears once the renewal is complete, so please check again the following day.

I was charged but meant to cancel, can I get a refund?

Yes. If you forgot to cancel or were not aware of the automatic renewal, you can request one refund. Please note that 30 percent of the amount is retained and 70 percent is returned.

To request a refund, write to the address for your country and include:

• The name on the card used for the payment.
• The date of the transaction.
• The email you use to log in to FitKit.

• North Macedonia and all other enquiries: info@fitkit.app
• Serbia: infors@fitkit.app
• Bulgaria: infobg@fitkit.app
• Slovenia: infosi@fitkit.app
• Greece: infogr@fitkit.app

We will process it as quickly as possible.

I could not use a class I booked because the venue was closed. Can I get my credits back?

Yes. Write to the address for your country with your account email and the booking details, and we will return the credits to your profile.