There are three different situations here. Find the one that matches yours.

You know your password and want to change it

1. Open the app.
2. Go to your profile, under My Details.
3. Tap Change Password and enter the required information.

You forgot your password but are still signed in

1. Open the app.
2. Go to your profile and tap Log Out at the bottom of the page.
3. Select Sign In, then Forgot Password, Help!
4. In the Reset Password field, enter your email address.
5. Wait a few minutes and follow the instructions sent to your email.

The reset email has not arrived after 15 minutes

1. Check your spam folder for the email with the reset link.
2. Add the domain fitkit.app to your safe or trusted senders list.
3. Check that the email address you entered is correct and belongs to an existing FitKit profile.

A typo in the address is the most common cause. Endings like gmail.co or gmali.com look right at a glance but are not real domains, so the email never arrives.

If you signed up with Google, Facebook or Apple

In that case there is no FitKit password to reset. Log in using the same provider you used when you created the account.

Still not working

Write to the address for your country and tell us the email address you are trying to reset. We will pass it to our technical team.

• North Macedonia and all other enquiries: info@fitkit.app
• Serbia: infors@fitkit.app
• Bulgaria: infobg@fitkit.app
• Slovenia: infosi@fitkit.app
• Greece: infogr@fitkit.app