There are several reasons why this might be happening. Go through them in order.

Check the app version

Make sure you have downloaded the correct app, which is FitKit. Using an older or localised version such as FitKit GR, FitKit MK, FitKit RS or MyFitKit can cause login problems.

Check whether the account already exists

Recall whether you have already created an account with the email address you are trying to log in with. It is possible you are using a different email address, especially if you have more than one account.

The account may have been deleted

If you are certain the email address is correct, the account may have been deleted and no longer exists in our database. In that case you need to create a new one.

Password problems

If you try to create a new account and get a message that the email already exists, but you cannot remember the password, reset it. See I am having trouble resetting my password.

You signed up with Google, Facebook or Apple

If you previously chose to log in using Google, Facebook or Apple ID, logging in with an email address or resetting the password will not work. Log in again using the same provider you used the first time.

Trouble verifying your phone number

If you are stuck at the step where you enter your phone number, or the code does not arrive, check the correct format and what to do in Verifying your phone number.

Still stuck

Write to the address for your country and tell us the email you are trying to use.

• North Macedonia and all other enquiries: info@fitkit.app
• Serbia: infors@fitkit.app
• Bulgaria: infobg@fitkit.app
• Slovenia: infosi@fitkit.app
• Greece: infogr@fitkit.app