The short answer depends on the type of activity. For one type the code is tied to a specific date, for the other it is not.

Activities booked for a specific time in the app

If you chose the day and time yourself in FitKit, the code can only be used on the date and time you reserved.

If you do not complete the check in:

• The booking counts as used.
• It cannot be used again on another day.

If you know in advance that you cannot make it, cancel through the app at least one hour before the start and the credits return to your profile.

Activities where you arrange the time with the provider

For these, only the booking is made through FitKit. The time is agreed directly with the provider.

• If you need to, you can change the time directly with the provider without cancelling in the app.
• The booking stays active for 30 days from the moment you tap Book.

So in this case the code is not tied to a single day. It is tied to the 30 day window.

If your booking was already marked as used

Write to the address for your country with the activity, the venue and the date and time, and we will look into it.

• North Macedonia and all other enquiries: info@fitkit.app
• Serbia: infors@fitkit.app
• Bulgaria: infobg@fitkit.app
• Slovenia: infosi@fitkit.app
• Greece: infogr@fitkit.app

Related article: How do I cancel my booking?