How visits are validated

A visit is validated automatically when the member checks in on site through the FitKit app. When the member arrives at your location, they check in in the app, and the visit is recorded in the system right away.

For online, charity and certain adventure activities no check in is needed. These are confirmed automatically by the system.

If a member could not check in for some reason, they can contact FitKit support and we validate the visit manually once it is confirmed, so nobody loses their booking.

Generating a report

In your provider portal at provider.fitkit.app you can export your bookings as an Excel file for your own tracking and invoicing. On the home screen click Report, then:

1. Set the From and To dates.
2. Leave Monthly Subscriptions Only unticked for your normal daily visit bookings, or tick it for a subscriptions only export.
3. Choose which of your locations or brands to include.
4. Click Generate. The Excel downloads with each booking's details, such as member, activity, credits, dates and status.