Creating a Monthly Membership (Subscription)

Use this guide to convert a daily pass into a monthly subscription in the FitKit Provider Portal, letting members pay with credits and renew automatically.

1. Duplicate your daily service

Go to Dashboard ▶ Services/Activities, find the activity for which you want to create subscription (e.g., Fitness Day Pass).
Click Duplicate to open a copy with pre-filled fields.

2. Switch it to “Monthly Subscription”

Field	What to edit
Service type	Select Monthly Subscription.
Name	“Monthly Membership – Fitness Center” (fill in each language field).
Credits	Enter the total credits agreed with Sales (e.g., 50).

Tip: Members can subscribe even with fewer credits; the app prompts them to pay the remainder in-club.

3. Turn on booking notifications

Tick Email notification so you’ll know when someone subscribes or cancel and how many credits they used.

4. Save & publish

Click “Add” (bottom-right). The membership is live in the member app.

5. How auto-renew works

Recurring – on the same date each month, the system deducts credits.
If a member has fewer credits than required, the available credits are taken and the balance is paid in-club.
The membership stops if:
- the member cancels via the app;
- the system can’t collect credits.

FAQ & Common Issues

Issue	Solution
Member only has 30/50 credits	System takes 30 credits; the rest is paid at the studio counter.
How do I see new subscribers?	Check your email notifications or Reports ▶ Subscriptions in the portal.
Can members cancel?	Yes, in Profile ▶ Subscriptions in the app. You’ll receive an email notice.

Need help? Send us an email at info@fitkit.app

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