Creating a monthly membership (subscription)

Follow this guide to set up a monthly membership, so your clients can pay with credits instead of money and the membership renews automatically every month.

1. Duplicate the existing service/activity

In Dashboard ▶ Services/Activities, find the service you want to offer as a monthly membership in addition to single visits (for example, Fitness daily visit).
Click Duplicate. A copy opens with all existing fields filled in.

2. Change it to "Monthly membership"

Field	What to change
Service type	Select Monthly Subscription.
Name	"Monthly membership, Fitness centre" (fill in all required languages).
Credits	Set the total number of credits as agreed with our sales team (for example, 50).

Important: A client can activate the membership only if they have the full amount of credits. There is no partial payment and no top-up at the studio.

3. Enable booking notifications

Tick Email notification.
Each time someone subscribes, you will receive their name, the date and the credits spent.

4. Save and publish

Click Add (bottom right). The new membership becomes available in the mobile app immediately.

5. How renewal works

Recurring: every month, on the same date, the system automatically deducts the full amount of credits from the client's profile.
The membership ends if:
- the client cancels it in the app;
- the client does not have enough credits on the renewal date. In that case the renewal fails, and no payment card is charged.

FAQ

Question	Answer
What if a client has only 30 credits and my membership costs 50?	The client cannot activate or renew the membership until they have all 50 credits. There is no top-up at the studio.
How can I see who has subscribed?	Enable email notifications or check Reports ▶ Subscriptions in the portal.
Can a client cancel?	Yes, from Profile ▶ Subscriptions in the app. You will receive an email that it was cancelled.

More questions? Write to us at info@fitkit.app

Related to

provider