What you can change yourself and what we change for you

Some account details you can update on your own in the app, while others are updated by our team. This keeps your account correct and secure, especially when your FitKit benefit comes through your employer.

Think of it like your bank. A few things you can update yourself, but for the important ones a clerk first checks who you are and then makes the change.

Email address, you can change it yourself

You can change your email address directly in the FitKit app. Open your profile and use the Change email address option, then follow the steps to confirm the new address.

Changing jobs, keep your profile and your history

If you are leaving a company and your work email will be deactivated, change your email address to a personal one before that happens. This way you keep the same profile together with your full activity history, instead of starting a new profile from scratch.

Note that a company benefit is tied to the email your employer registered, so once you switch to a personal email the company credits or subscription no longer apply.

Name, date of birth, gender and phone number, contact us

These cannot be edited by members, so they are updated only by our team.

Name, date of birth and gender can be corrected on request, for example if something was entered incorrectly at registration.

A phone number can be linked to only one FitKit profile, like a key that opens just one door. If you changed your number, or your number is stuck on an old profile, contact us and we will free it so it can be used on your current account.

How to contact us

Write to info@fitkit.app and include:

• The email you currently use in the FitKit app
• What you want to change
• The correct new value

We will make the change and let you know once it is done.