Which details we help you change

Some account details are updated by our team rather than by you. This keeps your account correct and secure, especially when your FitKit benefit comes through your employer. Here is what to do for each.

Think of it like your bank. A few things you can update yourself, but for the important ones a clerk first checks who you are and then makes the change.

Name, date of birth or gender

These fields are locked for members, so they can only be corrected by our team. If any of them is wrong, write to us and we will fix it.

Email address

To change the email on your account, contact us and tell us the new email. This matters a lot if you receive FitKit through your company, because your email has to match exactly the one your employer registered. If it does not match, your company benefit will not appear in the app.

Phone number

A phone number can be linked to only one FitKit profile, like a key that opens just one door. If you changed your number, or your number is stuck on an old profile, contact us and we will free it so it can be used on your current account.

How to contact us

Write to info@fitkit.app and include:

• The email you currently use in the FitKit app
• What you want to change
• The correct new value

We will make the change and let you know once it is done.

]]