M is a pass, not a wallet of credits

The M subscription works like a season pass, not like a bag of tokens. Instead of spending single credits, it gives you access up to a daily limit. With M you can make one booking per day, and each tier has a cap on how much a single activity can be worth. The exact limits depend on your country and tier.

Picture an all you can eat buffet with a cap per plate. You can go up a set number of times a day, but no single plate can be worth more than the limit.

The most common reason M looks like it did not work

Before every booking the app asks whether you want to pay with your subscription or with credits. If you pick credits by mistake, it will look as if your M subscription did nothing. To use M, choose the subscription option at this step.

Why a specific activity may not be bookable on M

• You already used your booking for that day. M allows one booking per day.
• The activity costs more than your tier covers. If a single activity is above the cap for your tier, you cannot book it with the subscription. You can still book it with credits if you have them.

Cancelling an M booking and credits

When you book with M no credits are spent, so cancelling that booking does not return any credits. What it does give back is your booking slot for that day, so you can book again. If you cannot cancel a booking yourself, contact us and we will help.

M still does not show as active after payment

If you paid and M is still not active, write to us at info@fitkit.app with the email you use in the app and we will check what happened.

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