What you can do depends on how the activity was booked. There are two cases.

Activities booked directly in the app

If you chose the day and time yourself in FitKit, you can cancel through the app up to one hour before the session starts.

• After a successful cancellation, the credits return to your profile automatically.
• If you do not turn up and do not check in, the booking counts as used and the credits are not returned.

If you booked with a subscription rather than credits, no credits were spent, so nothing is returned. What you get back is your booking slot for that day.

Activities where you arranged the time with the provider

For these the time is agreed directly with the provider, not in the app.

• To change the time, arrange it directly with the provider. You do not need to cancel and make a new booking in FitKit.
• The booking stays active for 30 days from the moment you tapped Book.

If you cannot cancel

If the cancellation window has passed or the app will not let you cancel, write to the address for your country with the activity, the venue and the date and time.

• North Macedonia and all other enquiries: info@fitkit.app
• Serbia: infors@fitkit.app
• Bulgaria: infobg@fitkit.app
• Slovenia: infosi@fitkit.app
• Greece: infogr@fitkit.app

Related article: Can I use a code with today's date on another day?