How can I access the company's business user profile?

The portal for managing packages and employees becomes functional once a customer support agent creates the business profile and assigns access rights to specific email addresses. You can access the portal at the following link. To log in, use the email...

Can I share my credits with another user?

The app currently does not support the direct transfer of credits to third parties. However, if your credits were personally purchased, have no expiration date, and you do not plan to use them, you can contact us through our official channels to request...

Can I use all my credits as a membership fee for a specific service or location?

Although the FitKit mobile app primarily allows booking individual sessions, you can use the credits provided by your employer as a fitness benefit to subsidize a monthly membership for a specific location and/or service. What does this mean?For example...

What if an employee uses up all their credits before the end of the month?

If your company decides to introduce fitness and wellness benefits and opts for the credit model, it’s important to keep the following details in mind: Unused credits:Credits that are not used during the month do not roll over to the next month. They ...

How many credits should we allocate to employees?

The number of credits to allocate to your employees depends on the budget your company plans to allocate. However, we recommend some best practices to maximize the effectiveness of this benefit. Minimum credits:We recommend a minimum of 20 credits per...

What is the difference between credits and subscriptions?

FitKit is a service that provides access to thousands of activities for fitness, relaxation, and mental well-being. To ensure variety and flexibility, the app offers two main models for accessing services: credits and subscriptions. Here’s the key diffe...

Is there an option for subsidizing fitness and wellness benefits?

FitKit is the first mobile and fitness app offering the most flexible model of wellness benefits, both in terms of variety and payment structuring. The option for subsidization is entirely possible and can be tailored to your needs. For instance, you ca...

Can the credits I receive from my employer be used to migrate to a subscription?

Typically, credits can be used as a subsidy or budget to migrate to a subscription. Here’s what to do: Ensure that your company allows this option. If it does, contact the responsible personnel in your company and request the link for a symbolic paymen...

I am missing the credits given from the company I work for.

There are a few scenarios why this might be happening. Check if you are using the email address registered as your official one when logging in. You can do this on your profile > Change email address. If you're not using the official email, make the c...