How can I access the company's business user profile?

 The company portal for managing your allowances and employees becomes available once our team creates your company profile and grants access to specific email addresses. You can open it at admin.fitkit.app.To log in, use the email address you gave FitK...

Can I share my credits with another user?

The app currently does not support the direct transfer of credits to third parties. However, if your credits were personally purchased, have no expiration date, and you do not plan to use them, you can contact us through our official channels to request...

Can I use all my credits as a membership fee for a specific service or location?

Although the FitKit mobile app primarily allows booking individual sessions, you can use the credits provided by your employer as a fitness benefit to subsidize a monthly membership for a specific location and/or service. What does this mean?For example...

What happens if an employee uses up their allowance before the end of the month?

Two separate things decide what happens at the end of the month: whether unused credits expire, and what an employee can do once the monthly allowance is gone. Do unused credits expire? This is a setting in your agreement with FitKit, not a fixed rule. ...

How many credits should we allocate per employee?

Set the allowance by the number of visits you want to fund, then convert that into credits. Credit values differ by country and by activity, so a credit number that works in one market can be too low in another. Step 1. Decide how many visits to fund Th...

What is the difference between credits and subscriptions?

FitKit is a service that provides access to thousands of activities for fitness, relaxation, and mental well-being. To ensure variety and flexibility, the app offers two main models for accessing services: credits and subscriptions. Here’s the key diffe...

Is there an option for subsidizing fitness and wellness benefits?

FitKit is the first mobile and fitness app offering the most flexible model of wellness benefits, both in terms of variety and payment structuring. The option for subsidization is entirely possible and can be tailored to your needs. For instance, you ca...

Can the credits I receive from my employer be used to migrate to a subscription?

Typically, credits can be used as a subsidy or budget to migrate to a subscription. Here’s what to do: Ensure that your company allows this option. If it does, contact the responsible personnel in your company and request the link for a symbolic paymen...

I am missing the credits given from the company I work for.

There are a few scenarios why this might be happening. Check if you are using the email address registered as your official one when logging in. You can do this on your profile > Change email address. If you're not using the official email, make the c...

How much does FitKit cost per employee and how do we budget it?

This article explains how a FitKit budget is built, so you can size it before asking for a quote. Exact prices depend on your country and are confirmed in the quote itself. The three numbers that decide your cost Enrolled employees. How many people you...

Company funded or employee funded: the two ways to set up FitKit

Companies set up FitKit in one of two ways, plus a split between them. The difference is who pays, and it changes what you commit to and what your employees get. Standard: the company funds the allowance You set a monthly allowance per employee, either ...

What is included in the FitKit network?

A common objection to wellness benefits is that only the people who already go to the gym will use them. That is a fair concern, and it is the reason the FitKit network is built around breadth rather than around fitness alone. What the network covers Fi...

What share of employees actually use the benefit, and how to plan for it

Most wellness benefits are budgeted as if every employee will use them. They never do. Planning around the real participation rate instead of the theoretical one is the difference between a benefit that renews and one that gets cut. The number nobody pu...

How to launch FitKit inside your company: the first 30 days

The gap between a benefit that reaches 30 percent of employees and one that reaches 70 percent is almost never the budget. It is the first month. This article is the launch plan we recommend, based on what separates our clients with high participation f...

Contract, invoicing and VAT: what does a company commit to?

The most common question from finance and procurement is not the price. It is what happens if this does not work. This article covers the commercial frame around FitKit: what you commit to, how invoicing works, and what to check with your own accountant...

Data privacy: what FitKit receives, what HR can see, and who is responsible

This is usually the question that decides whether a benefit gets approved. HR asks it on behalf of employees, and employees ask it on their own behalf: who sees what. This article answers both. What the company sends us Three fields per employee: first ...

What happens when an employee joins or leaves mid month?

Staff changes are the most common source of unexpected cost on a benefit like this, and the fix is almost always administrative rather than commercial. Here is exactly what happens in each case. An employee joins mid month They receive the full monthly ...

Companies with offices in several countries: how regional coverage works

If your company has offices in more than one of our markets, the structure is worth understanding before you plan a rollout. The contract side is country by country. The employee side is not. How the structure works FitKit operates through separate loca...