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• FitRewards: Everything You Need to Know!

  Welcome to the world of Fit Rewards – the new FitKit feature that turns your fitness journey into a real game! Below you'll find answers to all your questions about the new challenges, points, rewards, and leaderboards. What is gamification?Gamification...

• Does FitKit Store My Card Details?

  FitKit does not store or process any payment card details. Our mobile app technically cannot save such information, and we do not have legal permission to store sensitive financial data. All card information and transactions are securely processed and s...

• Can I use a code with today’s date on another day?

  For activities with a time slot reserved directly through the app:The activity can only be used on the reserved date and time.If you do not complete the check-in:the reservation will be considered usedit cannot be used againFor activities where the time...

• Can I gift a FitKit voucher?

  Yes, this option is available. In the mobile app, you can enter a voucher code that activates a specific number of credits or provides a discount on subscriptions. If you want to gift a voucher, contact our support center. Our agents will provide detail...

• I downloaded the app but cannot log in

  There are several reasons why this might be happening. Check the app version:Make sure you’ve downloaded the correct mobile app - FitKit. Using an older or localized version such as FitKit GR, FitKit MK, FitKit RS, or MyFitKit might cause login issues...

• What do I get with S subscription?

  Unlike the credit package, which has no expiration date, the S subscription is valid for 30 days and renews automatically unless you cancel it beforehand.Unlike the credit package, which gives you access to any activity as long as you have enough credit...

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• How can I access the company's business user profile?

  The portal for managing packages and employees becomes functional once a customer support agent creates the business profile and assigns access rights to specific email addresses. You can access the portal at the following link. To log in, use the email...

• Can I share my credits with another user?

  The app currently does not support the direct transfer of credits to third parties. However, if your credits were personally purchased, have no expiration date, and you do not plan to use them, you can contact us through our official channels to request...

• Can I use all my credits as a membership fee for a specific service or location?

  Although the FitKit mobile app primarily allows booking individual sessions, you can use the credits provided by your employer as a fitness benefit to subsidize a monthly membership for a specific location and/or service. What does this mean?For example...

• What if an employee uses up all their credits before the end of the month?

  If your company decides to introduce fitness and wellness benefits and opts for the credit model, it’s important to keep the following details in mind: Unused credits:Credits that are not used during the month do not roll over to the next month. They ...

• How many credits should we allocate to employees?

  The number of credits to allocate to your employees depends on the budget your company plans to allocate. However, we recommend some best practices to maximize the effectiveness of this benefit. Minimum credits:We recommend a minimum of 20 credits per...

• What is the difference between credits and subscriptions?

  FitKit is a service that provides access to thousands of activities for fitness, relaxation, and mental well-being. To ensure variety and flexibility, the app offers two main models for accessing services: credits and subscriptions. Here’s the key diffe...

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• Creating a Monthly Membership (Subscription)

  Use this guide to convert a daily pass into a monthly subscription in the FitKit Provider Portal, letting members pay with credits and renew automatically.1. Duplicate your daily serviceGo to Dashboard ▶ Services/Activities, find the activity for which ...

• Editing Studio / Location Logistics

  This guide shows you how to update key details for each location in FitKit Provider, from address and contact info to adding managers.1. Open the “Info” tabIn Dashboard ▶ Locations, pick a location (e.g., Fitness Park).Click the top “Info” tab.2. Update...

• Adding New Services & Editing Existing Ones

  Use this quick guide to keep your FitKit Provider offer up to date, from creating a class to setting schedules and closing dates.Create a New ServiceGo to Dashboard ▶ Services and click “Add Service.”Fill in the required fields:Name – “Yoga,” “Sports Ma...

• Validating Visits & Generating Reports

  Visits are automatically validated through check-in directly in the app.👉 When you arrive at the location, you need to check in through the FitKit app.👉 After a successful check-in, the visit is automatically recorded in the system.For online, charity, ...

• How can my location become part of FitKit’s offering?

  FitKit is the first fitness and wellness mobile app in the country that functions as an aggregator of locations and activities for leading a healthy and active lifestyle. We attract clients who habitually promote the places where they work out and relax...