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• Fit Rewards: everything you need to know

  Fit Rewards is the FitKit feature that turns your activity into points, levels and monthly prizes. Here are the answers to the most common questions about challenges, points, rewards and the leaderboard. What is Fit Rewards? Fit Rewards is a reward syst...

• Does FitKit store my card details?

  FitKit does not store or process any payment card details. Our mobile app technically cannot save such information, and we do not have legal permission to store sensitive financial data. All card information and transactions are securely processed and s...

• Can I use a code with today's date on another day?

  The short answer depends on the type of activity. For one type the code is tied to a specific date, for the other it is not. Activities booked for a specific time in the app If you chose the day and time yourself in FitKit, the code can only be used on ...

• Can I gift a FitKit voucher?

  Yes. FitKit vouchers exist and you can buy one as a gift. How a voucher works The person receiving it enters a voucher code in the FitKit mobile app. Depending on the voucher, the code either activates a set number of credits or gives a discount on a su...

• I downloaded the app but cannot log in

  There are several reasons why this might be happening. Go through them in order. Check the app version Make sure you have downloaded the correct app, which is FitKit. Using an older or localised version such as FitKit GR, FitKit MK, FitKit RS or MyFitKi...

• What do I get with the S subscription?

  The S subscription is the entry level FitKit subscription. It is valid for 30 days and renews automatically unless you cancel it beforehand. How it differs from a credit package A credit package you buy with your own card does not expire, and you can sp...

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• How can I access the company's business user profile?

   The company portal for managing your allowances and employees becomes available once our team creates your company profile and grants access to specific email addresses. You can open it at admin.fitkit.app.To log in, use the email address you gave FitK...

• Can I share my credits with another user?

  The app currently does not support the direct transfer of credits to third parties. However, if your credits were personally purchased, have no expiration date, and you do not plan to use them, you can contact us through our official channels to request...

• Can I use all my credits as a membership fee for a specific service or location?

  Although the FitKit mobile app primarily allows booking individual sessions, you can use the credits provided by your employer as a fitness benefit to subsidize a monthly membership for a specific location and/or service. What does this mean?For example...

• What happens if an employee uses up their allowance before the end of the month?

  Two separate things decide what happens at the end of the month: whether unused credits expire, and what an employee can do once the monthly allowance is gone. Do unused credits expire? This is a setting in your agreement with FitKit, not a fixed rule. ...

• How many credits should we allocate per employee?

  Set the allowance by the number of visits you want to fund, then convert that into credits. Credit values differ by country and by activity, so a credit number that works in one market can be too low in another. Step 1. Decide how many visits to fund Th...

• What is the difference between credits and subscriptions?

  FitKit is a service that provides access to thousands of activities for fitness, relaxation, and mental well-being. To ensure variety and flexibility, the app offers two main models for accessing services: credits and subscriptions. Here’s the key diffe...

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• Creating a Monthly Membership (Subscription)

  Use this guide to convert a daily pass into a monthly subscription in the FitKit Provider Portal, letting members pay with credits and renew automatically.1. Duplicate your daily serviceGo to Dashboard ▶ Services/Activities, find the activity for which ...

• Editing Studio / Location Logistics

  This guide shows you how to update key details for each location in FitKit Provider, from address and contact info to adding managers.1. Open the “Info” tabIn Dashboard ▶ Locations, pick a location (e.g., Fitness Park).Click the top “Info” tab.2. Update...

• Adding New Activities and Editing Existing Ones

   Use this quick guide to keep your FitKit offer up to date, from creating an activity to setting schedules and closed dates. Note that what used to be called Services is now shown as Activities in the portal.Create a new activityGo to Activities and cli...

• Validating Visits and Generating Reports

   How visits are validatedA visit is validated automatically when the member checks in on site through the FitKit app. When the member arrives at your location, they check in in the app, and the visit is recorded in the system right away.For online, char...

• How can my location become part of FitKit’s offering?

  FitKit is the first fitness and wellness mobile app in the country that functions as an aggregator of locations and activities for leading a healthy and active lifestyle. We attract clients who habitually promote the places where they work out and relax...