FitRewards: Everything You Need to Know!

Welcome to the world of Fit Rewards – the new FitKit feature that turns your fitness journey into a real game! Below you'll find answers to all your questions about the new challenges, points, rewards, and leaderboards. What is gamification?Gamification...

Does FitKit Store My Card Details?

FitKit does not store or process any payment card details. Our mobile app technically cannot save such information, and we do not have legal permission to store sensitive financial data. All card information and transactions are securely processed and s...

Can I use a code with today’s date on another day?

For activities with a time slot reserved directly through the app:The activity can only be used on the reserved date and time.If you do not complete the check-in:the reservation will be considered usedit cannot be used againFor activities where the time...

Can I gift a FitKit voucher?

Yes, this option is available. In the mobile app, you can enter a voucher code that activates a specific number of credits or provides a discount on subscriptions. If you want to gift a voucher, contact our support center. Our agents will provide detail...

I downloaded the app but cannot log in

There are several reasons why this might be happening. Check the app version:Make sure you’ve downloaded the correct mobile app - FitKit. Using an older or localized version such as FitKit GR, FitKit MK, FitKit RS, or MyFitKit might cause login issues...

What do I get with S subscription?

Unlike the credit package, which has no expiration date, the S subscription is valid for 30 days and renews automatically unless you cancel it beforehand.Unlike the credit package, which gives you access to any activity as long as you have enough credit...

What is the difference between credits and subscription?

FitKit is a service that offers access to thousands of activities for fitness, relaxation, and mental well-being. To ensure variety and flexibility, the app uses two main models for accessing services: credits and subscriptions. Here are the key differe...

What should I do to use a service?

Using activities in FitKit depends on the type of activity you want to book.Activities that are reserved directly in the app(fitness, group workouts, swimming pools, sports activities, etc.)For these activities:you select the day and time directly in Fi...

I want to cancel my booking.

Activities reserved directly in the app:If you have reserved a time slot directly through FitKit, you can cancel the reservation through the app up to 1 hour before the start of the session.👉 After a successful cancellation, the credits will automatical...

I’m having trouble resetting my password.

If you want to change your password: Open the app. Go to your profile under "My Details." Click on "Change Password" and enter the required information to make the change. If you forgot your password, but you are still signed on: Open the app. Go to ...

Refunds and cancelling your subscription

FitKit subscriptions renew automatically every 30 days, the same way most subscription services work, and keep renewing until you cancel them.How do I cancel my subscription?You can cancel any time so you're not charged next cycle:Open your ProfileTap M...

What if I don’t use my subscription every day?

Depending on the type of subscription, there are three types of limitations: The number of bookings and visits you can make in a single day. The maximum credit value of an activity that you can book. The maximum number of credits you can use in a singl...

What do I get with the M subscription?

Unlike the credit package, which has no expiration date, the M subscription is valid for 30 days and renews automatically unless you cancel it beforehand. Unlike the credit package, which gives you access to any activity as long as you have enough credi...

How can I earn free credits?

There are two ways to earn free FitKit credits: Review the FitKit app. Leave a review of FitKit on the Google Play Store (Android) or the App Store (iOS) and you receive 2 free credits. Invite a friend. When a friend you invite creates a FitKit profile...

The M subscription: how it works and why a booking may not go through

M is a pass, not a wallet of creditsThe M subscription works like a season pass, not like a bag of tokens. Instead of spending single credits, it gives you access up to a daily limit. With M you can make one booking per day, and each tier has a cap on h...

How to change your name, email or phone number

 Which details we help you changeSome account details are updated by our team rather than by you. This keeps your account correct and secure, especially when your FitKit benefit comes through your employer. Here is what to do for each.Think of it like y...

How to get an invoice or a payment confirmation

 When you need an invoice or a payment confirmationIf you need proof that a payment went through, or a proper invoice for your FitKit subscription or credits, we are happy to prepare it. This works both for individual members and for companies that pay ...

Check in problems: why it fails and what to do

 How checking in worksYour booking becomes a real visit only when you check in at the venue. When you arrive, the FitKit app confirms that you are physically at the location during its opening hours, and then it shows a Check in button that you tap at t...