Fit Rewards: everything you need to know

Fit Rewards is the FitKit feature that turns your activity into points, levels and monthly prizes. Here are the answers to the most common questions about challenges, points, rewards and the leaderboard. What is Fit Rewards? Fit Rewards is a reward syst...

Does FitKit store my card details?

FitKit does not store or process any payment card details. Our mobile app technically cannot save such information, and we do not have legal permission to store sensitive financial data. All card information and transactions are securely processed and s...

Can I use a code with today's date on another day?

The short answer depends on the type of activity. For one type the code is tied to a specific date, for the other it is not. Activities booked for a specific time in the app If you chose the day and time yourself in FitKit, the code can only be used on ...

Can I gift a FitKit voucher?

Yes. FitKit vouchers exist and you can buy one as a gift. How a voucher works The person receiving it enters a voucher code in the FitKit mobile app. Depending on the voucher, the code either activates a set number of credits or gives a discount on a su...

I downloaded the app but cannot log in

There are several reasons why this might be happening. Go through them in order. Check the app version Make sure you have downloaded the correct app, which is FitKit. Using an older or localised version such as FitKit GR, FitKit MK, FitKit RS or MyFitKi...

What do I get with the S subscription?

The S subscription is the entry level FitKit subscription. It is valid for 30 days and renews automatically unless you cancel it beforehand. How it differs from a credit package A credit package you buy with your own card does not expire, and you can sp...

What is the difference between credits and subscription?

FitKit gives you access to thousands of activities for fitness, recovery and mental wellbeing. There are two ways to pay for them: credits and subscriptions. They work differently, and which one suits you depends on how often you go and what you book. C...

What should I do to use a service?

How you use an activity in FitKit depends on the type of activity. There are three types and they work differently. Activities you book directly in the app Fitness, group workouts, swimming pools, sports activities and similar. Choose the day and time ...

How do I cancel my booking?

What you can do depends on how the activity was booked. There are two cases. Activities booked directly in the app If you chose the day and time yourself in FitKit, you can cancel through the app up to one hour before the session starts. After a succes...

I am having trouble resetting my password

There are three different situations here. Find the one that matches yours. You know your password and want to change it Open the app. Go to your profile, under My Details. Tap Change Password and enter the required information. You forgot your passwo...

Refunds and cancelling your subscription

FitKit subscriptions renew automatically every 30 days, the same way most subscription services work, and keep renewing until you cancel them. How do I cancel my subscription? You can cancel any time, so you are not charged for the next cycle. Open you...

What if I don't use my subscription every day?

Nothing is saved up. A subscription gives you access on each day, not a balance you can build up and spend later. The three limits of a subscription How many bookings and visits you can make in a single day. The maximum credit value of a single activit...

What do I get with the M subscription?

The M subscription is one step above S. It is valid for 30 days and renews automatically unless you cancel it beforehand. How it differs from a credit package A credit package you buy with your own card does not expire, and you can spend it on any activ...

Can I combine my subscription and credits?

Short answer: no A single booking is paid in full either with your subscription or with credits. It is not possible to cover part of one activity with the subscription and the rest with credits. What you can do instead If an activity costs more than you...

Verifying your phone number: correct format and what to do if the code does not arrive

Enter your number with the country code When you register, your phone number has to be entered together with the country code, starting with a plus sign. For North Macedonia the format is +3897XXXXXXX, for example +38970123456. Enter your number without...

How can I earn free credits?

There are two ways to earn free FitKit credits: Review the FitKit app. Leave a review of FitKit on the Google Play Store (Android) or the App Store (iOS) and you receive 2 free credits. Invite a friend. When a friend you invite creates a FitKit profile...

The M subscription: how it works and why a booking may not go through

M is a pass, not a wallet of creditsThe M subscription works like a season pass, not like a bag of tokens. Instead of spending single credits, it gives you access up to a daily limit. With M you can make one booking per day, and each tier has a cap on h...

How to change your email, name or phone number

What you can change yourself and what we change for you Some account details you can update on your own in the app, while others are updated by our team. This keeps your account correct and secure, especially when your FitKit benefit comes through your ...

How to get an invoice or a payment confirmation

When you need an invoice or a payment confirmation If you need proof that a payment went through, or a proper invoice for your FitKit subscription or credits, we are happy to prepare it. This works both for individual members and for companies that pay ...

Check in problems: why it fails and what to do

How checking in works Your booking becomes a real visit only when you check in at the venue. When you arrive, the FitKit app confirms that you are physically at the location during its opening hours, and then it shows a Check in button that you tap at t...