Does FitKit Store My Card Details?

FitKit does not store or process any payment card details. Our mobile app technically cannot save such information, and we do not have legal permission to store sensitive financial data. All card information and transactions are securely processed and s...

Can I use a code with today’s date on another day?

Codes generated by the mobile app are valid for 30 days, which means they can technically be used on another day if, for any reason, you are unable to use your reservation on the planned date. However, you need to communicate with the studio or service ...

Can I gift a FitKit voucher?

Yes, this option is available. In the mobile app, you can enter a voucher code that activates a specific number of credits or provides a discount on subscriptions. If you want to gift a voucher, contact our support center. Our agents will provide detail...

I downloaded the app but cannot log in

There are several reasons why this might be happening. Check the app version:Make sure you’ve downloaded the correct mobile app - FitKit. Using an older or localized version such as FitKit GR, FitKit MK, FitKit RS, or MyFitKit might cause login issues...

What do I get with S subscription?

Unlike the credit package, which has no expiration date, the S subscription is valid for 30 days and renews automatically unless you cancel it beforehand. Unlike the credit package, which gives you access to any activity as long as you have enough credi...

What is the difference between credits and subscription?

FitKit is a service that offers access to thousands of activities for fitness, relaxation, and mental well-being. To ensure variety and flexibility, the app uses two main models for accessing services: credits and subscriptions. Here are the key differe...

What should I do to use a service?

Using a service is a simple process: If you already have an active package with credits or a subscription, select the service you want to use. You can find it using the "Search" option or "Near Me." Once you open the service details, under the capac...

I want to cancel my booking.

You can cancel an already booked appointment through the app. Here’s how: Go to your profile. In the menu “Reserved Activities,” select “Manage Appointment.” You will have the option to cancel the appointment. Important: Cancellation will not be succ...

I’m having trouble resetting my password.

If you want to change your password: Open the app. Go to your profile under "My Details." Click on "Change Password" and enter the required information to make the change. If you forgot your password, but you are still signed on: Open the app. Go to ...

The app charged me without my consent.

All subscriptions in the mobile app operate under the same principle as other well-known subscription services worldwide. In our case, the subscription automatically renews every 30 days unless the user cancels it. You can cancel your subscription at an...

What if I don’t use my subscription every day?

Depending on the type of subscription, there are three types of limitations: The number of bookings and visits you can make in a single day. The maximum credit value of an activity that you can book. The maximum number of credits you can use in a singl...

What do I get with the M subscription?

Unlike the credit package, which has no expiration date, the M subscription is valid for 30 days and renews automatically unless you cancel it beforehand. Unlike the credit package, which gives you access to any activity as long as you have enough credi...